Property Management Issues

May, 17 2023 Published by Eastern Ontario Chapter

MAC Profiles

From the Volume 34 issue of the CCI Eastern Ontario Condo Contact Magazine

Yawar Khan
Capital Integral Property Management

How do you start your day?
Exercise followed by emails

How do you plan your day? (i.e. by crisis, by scheduled items)
I usually have a busy schedule of meetings, but I do leave time to be able to respond to emergencies. My evenings are usually very booked

What is your preferred method of communication? (phone call, email, both?) *
Text and phone. Email is overloaded and sometimes messages are missed.

How many emails do you receive a day?
201-300

What time do you start your day?
9-10 am

What do you do to relax after a long day?
Watch a movie/favourite tv show?

What do you use to manage your day?
On my phone

How many years have you been in the Condo Biz?
10-14 years

What is the ONE thing that you wish the public knew about Condos & Condo Living?
Condo living requires following rules! Please read your declaration, bylaws and rules and follow them.

What is the ONE thing that you realized you need to know as a condo manager that the courses, or on the job training didn’t prepare you for?
Condo management is more about managing people and relationships than anything technical. The best managers combine multiple skillsets, but they focus on ensuring harmony in the community. We are not the final decision-makers and must work with the residents and the Board to ensure that our stewardship of their community is aligned with their interests and desires.

Do you prefer virtual Board meetings or in-person? (same questions for an AGM)
Virtual


Martine Nolin-Simard
Gestion POM Management Inc.

How do you start your day?
Upon waking, quick scan of emails, breakfast, shower and off to work!

How do you plan your day? (i.e. by crisis, by scheduled items)
Mix of scheduled items (to do list and meetings) interrupted by emergencies, staff questions, owner and Board requests

What is your preferred method of communication? (phone call, email, both?) *
Email is preferred but many phone calls and texts spice up my day!

How many emails do you receive a day?
101-200

What time do you start your day?
7-8 am

What do you do to relax after a long day?
Watch a movie/favourite tv show?

What do you use to manage your day?
On my phone

How many years have you been in the Condo Biz?
10-14 years

What is the ONE thing that you wish the public knew about Condos & Condo Living?
Condos require a lot of attention and owners need to be involved and be present on the Boards.

What is the ONE thing that you realized you need to know as a condo manager that the courses, or on the job training didn’t prepare you for?
Support staff as there are so many things to think about and react on; need to delegate

Do you prefer virtual Board meetings or in-person? (same questions for an AGM)
Virtual

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